QUALITY HAS BEEN WITH US SINCE THE DAWN OF CIVILIZATION; HOWEVER, SINCE SECOND WORLD WAR IT HAS BEEN USED MORE AND MORE AS A COMPETITIVE WEAPON OR ADVANTAGE. IN ORDER TO UNDERSTANDING THIS WE CAN HAVE A LOOK AT JAPAN. HOW A NATION USED QUALITY TO BECOME A WORLD PLAYER IN THIS TRADE & INDUSTRY. IN THE FIRST FEW YEARS AFTER THE SECOND WORLD WAR JAPAN WAS REBUILDING FROM THE WAR, MANY BUSINESS EXECUTIVES WENT THROUGH TRAINING IN QUALITY, WHICH WAS CONDUCTS BY DR. DEMING AT JAPAN. THIS EXECUTIVES TOOK THE QUALITY MESSAGE TO HEART AND WE CAN SEE THE RESULT TODAY, WHICH ARE TOO OBVIOUS TO MENTION.
SOME OF OTHER COUNTRIES SUCH AS SOUTH KOREA TAIWAN AND SINGAPORE IN ASIA PACIFIC FOLLOWED THIS MODEL AND BECAME VERY SUCCESSFUL IN THE WORLD ARENA. THIS SUCCESS RESULTED IN RAISING STRANDED OF LIVING FOR THEIR CITIZENS. THESE COUNTRIES UNDERSTOOD VERY WELL THAT IN ORDER TO GROW AND PROSPER THEY HAD TO TOP THE WORLD MARKET AND THE ONLY WAY THEY WILL BE ABLE TO DO THAT WOULD BE OFFER QUALITY PRODUCTS. CUSTOMERS ALL OVER THE WORLD HAVE BECOME SO DEMANDING AND EXPECTING GOOD QUALITY THAT INCREASINGLY QUALITY IS NO LONGER A COMPETITIVE ADVANTAGE, BUT IT IS BECOME A SHEER NECESSITY TO SURVIVE IN THE MARKETPLACE. THEREFORE QUALITY HAS TO BE DESIGNED THAT BUILT INTO PRODUCTS AND NOT JUST "INSPECTED" INTO PRODUCTS. IN ORDER TO DESIGNED AND MANUFACTURE QUALITY INTO PRODUCTS, QUALITY MUST HE MANAGED AND IN ORDER TO EFFECTIVELY MANAGE QUALITY, IT MUST NE CLEARLY UNDERSTOOD JUST WHAT IS QUALITY.
WHAT IS QUALITY?
QUALITY IS A COMPLEX CONCEPT. NO SINGLE DEFINITION ADDRESSES ALL THE DEFINITIONS, AREA OF IMPACT AND CONCERNS RELATED TO QUALITY. THE TERM ITSELF IS USED MANY WAYS FOR MANY REASONS. EACH USE REFLECTS A DIFFERENT PERSPECTIVE BASED ON PHILOSOPHY, ECONOMICS, CONSUMER BEHAVIOR, PRODUCTION, ETC. DEFINITION MAY FOCUS ON HOLISTIC PERSPECTIVE THE IMPACT OF QUALITY ON THE ORGANIZATION'S INCOME, THE CHANGING MARKETPLACE, THE NATURE OF A PRODUCT OR A SERVICE, THE WAY A PRODUCT OR SERVICE CONFIRMS TO SATISFACTIONS OR THE ABILITY OF A PRODUCT TO SERVICE TO MEET CUSTOMERS NEED AND SATISFY THEIR DEMANDS. COMPANIES AND THEIR EMPLOYEES NEED TO UNDERSTAND HOW QUALITY AFFECTS ORGANIZATION.
THE WORD QUALITY ITSELF IS A CONCEPT AND IT HAS MANY CONNOTATIONS. THE MEANING OF QUALITY DEFERS FROM TO PERSON TO PERSON. IT CAN EVEN BE DIFFERENT FROM COMPANY TO COMPANY AND PRODUCT TP PRODUCT.
THE WORD " QUALITY" NEEDS TO BE RESTRICTED TO QUALITY OF PRODUCT BUT CAN BE USED FOR QUALITY IN GENERAL INCLUDING QUALITY OF MANAGEMENT.
AT THE CONCLUSION QUALITY IS NEVER AN ACCIDENT, IT IS ALWAYS THE RESULT OF HIGH INTENTION, SINCERE, INTELLIGENT DIRECTIONS AND SKILLFUL EXECUTIONS; IT REPRESENTS THE WISER CHOICE OF MANY ALTERNATIVES.
SOME OF OTHER COUNTRIES SUCH AS SOUTH KOREA TAIWAN AND SINGAPORE IN ASIA PACIFIC FOLLOWED THIS MODEL AND BECAME VERY SUCCESSFUL IN THE WORLD ARENA. THIS SUCCESS RESULTED IN RAISING STRANDED OF LIVING FOR THEIR CITIZENS. THESE COUNTRIES UNDERSTOOD VERY WELL THAT IN ORDER TO GROW AND PROSPER THEY HAD TO TOP THE WORLD MARKET AND THE ONLY WAY THEY WILL BE ABLE TO DO THAT WOULD BE OFFER QUALITY PRODUCTS. CUSTOMERS ALL OVER THE WORLD HAVE BECOME SO DEMANDING AND EXPECTING GOOD QUALITY THAT INCREASINGLY QUALITY IS NO LONGER A COMPETITIVE ADVANTAGE, BUT IT IS BECOME A SHEER NECESSITY TO SURVIVE IN THE MARKETPLACE. THEREFORE QUALITY HAS TO BE DESIGNED THAT BUILT INTO PRODUCTS AND NOT JUST "INSPECTED" INTO PRODUCTS. IN ORDER TO DESIGNED AND MANUFACTURE QUALITY INTO PRODUCTS, QUALITY MUST HE MANAGED AND IN ORDER TO EFFECTIVELY MANAGE QUALITY, IT MUST NE CLEARLY UNDERSTOOD JUST WHAT IS QUALITY.
WHAT IS QUALITY?
QUALITY IS A COMPLEX CONCEPT. NO SINGLE DEFINITION ADDRESSES ALL THE DEFINITIONS, AREA OF IMPACT AND CONCERNS RELATED TO QUALITY. THE TERM ITSELF IS USED MANY WAYS FOR MANY REASONS. EACH USE REFLECTS A DIFFERENT PERSPECTIVE BASED ON PHILOSOPHY, ECONOMICS, CONSUMER BEHAVIOR, PRODUCTION, ETC. DEFINITION MAY FOCUS ON HOLISTIC PERSPECTIVE THE IMPACT OF QUALITY ON THE ORGANIZATION'S INCOME, THE CHANGING MARKETPLACE, THE NATURE OF A PRODUCT OR A SERVICE, THE WAY A PRODUCT OR SERVICE CONFIRMS TO SATISFACTIONS OR THE ABILITY OF A PRODUCT TO SERVICE TO MEET CUSTOMERS NEED AND SATISFY THEIR DEMANDS. COMPANIES AND THEIR EMPLOYEES NEED TO UNDERSTAND HOW QUALITY AFFECTS ORGANIZATION.
THE WORD QUALITY ITSELF IS A CONCEPT AND IT HAS MANY CONNOTATIONS. THE MEANING OF QUALITY DEFERS FROM TO PERSON TO PERSON. IT CAN EVEN BE DIFFERENT FROM COMPANY TO COMPANY AND PRODUCT TP PRODUCT.
THE WORD " QUALITY" NEEDS TO BE RESTRICTED TO QUALITY OF PRODUCT BUT CAN BE USED FOR QUALITY IN GENERAL INCLUDING QUALITY OF MANAGEMENT.
AT THE CONCLUSION QUALITY IS NEVER AN ACCIDENT, IT IS ALWAYS THE RESULT OF HIGH INTENTION, SINCERE, INTELLIGENT DIRECTIONS AND SKILLFUL EXECUTIONS; IT REPRESENTS THE WISER CHOICE OF MANY ALTERNATIVES.
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