Quality: Quality as a Multi-dimensional constructed in clothing industry

1. Quality of design

• Not to the requirements
• Too expensive
• Difficult to produce
• Serviceability
•  Not thoroughly tested
•  Requirements not well specified
•  Materials availability
•  Choice and suitability of materials
•  Safety
•  Influence on the environment in production, in use and after use

2. Quality of Production

• Quality of labor and machinery
• Incoming inspection
• In process quality control
• Systems and practices
• Final inspection.

3.  Quality of Purchasing function

• Suppliers reliability and standards
•  Materials used by suppliers
•  Cost of materials
•  Quality and assortment
•   Stocks held by suppliers
•   Delivery time
•   Adherence to specifications
•   Materials planning and administration
•   Non-conforming materials 
•   Suppliers adherence to environments and other standards 

4.  Quality of Production in-process control

• Quality control system 
• Supervisors and inspectors
• Instructions and manual 
• Control charts
• Organisation 
• Machinery and equipment 
• Training 
• Motivation
• Quality research
•  Quality documentation and variance analysis

5.  Quality of production final inspection

•  Sampling 
•  Acceptable quality label
•  Treatment of rejected production
•  Reworking and alterations
•  Documentation
•  Lighting and other standards

6.  Quality of Sales

•  Pricing of the products
•  Delivery times and outbound logistics
•  Packing and packaging 
•  Customer relations 
•  Information on products
•  Style sheets and commercial information
•  Instructions for use and wash-care labels
•  Guarantees and warranties

7.  Quality of marketing

•  International marketing research  
•  Understanding of channels
•  Level of quality awareness and competitor value
•  Ability to deliver differentiation
•  Competent sales negotiations
•  Consistent performance.

 
  





                                                                                               (To be Continue)